CitrusMail - Business risks from email - reputation
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Internet and server failures
Internet and internal mail server failures can often lead to your email being unavailable for several days. This can have a catastrophic effect on your business operations and reputation with sales lost and bills unpaid as customers and suppliers are unable to contact you. False positives The Achilles' heel of many mail filtering systems is their false positive rate - that is the proportion of clean messages that are falsely classified as Spam or Virus. The impact of such false classifications on your business cannot be overestimated. Mail disputes
Disputes can often arise over whether email has been sent or received. Many
email filtering systems, such as those provided by ISPs or client based
software, often do not make any record of rejected messages leading to a
potentially damaging loss of trust.
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